Privacy Policy

At Vereeniging Builders, we prioritize the privacy and security of our customers. Below is an outline of how we handle your information.

Information We Collect

We collect both personal and non-personal information to enhance your shopping experience and ensure efficient service.

  • Personal Information: Includes your name, email address, phone number, shipping address, and payment details.
  • Non-Personal Information: Includes browsing activity, interaction with website pages, events such as add-to-cart actions, gender, age, and device type.

How We Collect Information

Data is collected through:

  • Account registrations
  • Order submissions
  • Contact forms

We also utilize tools such as Google Search Console, Google Analytics, Facebook Pixel, TikTok Pixel, and WooCommerce Analytics for data collection.

How We Use Your Information

The information collected is used to:

  • Process and fulfill orders
  • Improve customer service
  • Deliver tailored marketing communications

Sharing Your Information

We may share customer data with:

  • Shipping Companies: To ensure timely delivery of orders
  • Payment Processors: To facilitate secure transactions
  • Legal Authorities: If required to comply with legal obligations or respond to potential fraud alerts

How We Protect Your Information

To protect your information, we implement measures such as:

  • Encryption
  • Secure servers
  • Strict access controls

Your Rights

You have the right to access, correct, or delete your personal information at any time. To do so, please contact our customer service team. Upon request, we will promptly remove your data.

Data Retention

  • Browsing data is retained for 180 days on Google.
  • Customer information is retained until a removal request is received for email communications.
  • Retention periods may vary depending on sales cycles.

Third-Party Services

We work with third-party services, including Google, Facebook, TikTok, and Mailchimp, which may collect information through their platforms. Please refer to their privacy policies for additional details.

Children’s Privacy

Vereeniging Builders does not knowingly collect information from children under a certain age. If such data is identified, it will be deleted promptly.

Policy Updates

Policy updates will be communicated via email to keep customers informed of any changes.

Contact Us

For any questions or concerns, please email us at info@vereenigingbuilders.co.za.